Shipping policy

SHIPPING POLICY

1. NO GUARANTEED DELIVERY TIMEFRAMES

Please be advised that [houla] does not provide guaranteed delivery dates. Any shipping estimates provided at checkout or in confirmation emails are strictly estimates based on historical data and current carrier projections. By finalizing your purchase, you acknowledge that shipping delays are an inherent risk of global logistics and do not constitute grounds for a refund.

2. VARIABLE PROCESSING WINDOWS

Order processing times are subject to change based on product demand, batch release schedules, and quality control protocols. Processing may take anywhere from 3 to 21 business days. We operate on a "First In, First Out" basis. We are unable to accommodate requests for expedited processing or individual order prioritization.

3. LIMITATION OF LIABILITY (THIRD-PARTY CARRIERS)

Once a package has been dispatched and handed over to the third-party shipping carrier (including but not limited to DHL, FedEx, UPS, or national postal services), [houla]’s liability for the shipment ceases. We are not responsible for:

  • Delays caused by international customs inspections or clearance procedures.

  • Logistical disruptions due to weather, strikes, or regional conflicts.

  • Packages marked as "Delivered" by the carrier that the recipient claims not to have received.

  • Loss or damage occurring during transit caused by carrier handling.

4. SHIPPING ADDRESS & RE-DELIVERY

It is the sole responsibility of the customer to ensure the accuracy of the shipping address provided at checkout. In the event that a package is returned to our warehouse due to an incorrect address, failed delivery attempts, or failure to collect from a local post office, the customer will be responsible for all re-shipping costs. Original shipping fees are non-refundable in these instances.

5. INTERNATIONAL CUSTOMS, DUTIES, AND TAXES

All international orders may be subject to import duties, VAT, and local taxes as determined by the destination country. These charges are the sole responsibility of the customer. [houla] has no control over these charges and cannot predict their amount. Failure to pay customs fees resulting in a returned package will be treated as an unauthorized return and will not be eligible for a full refund.

6. CANCELLATIONS DUE TO DELAYS

Orders cannot be cancelled once they have entered the "Processing" or "Shipped" status. Delays in shipping or transit do not qualify an order for a cancellation or a full refund. We appreciate your patience as we work to deliver your exclusive items.